Jamilla Garcia

EDI Integration & Risk Mitigation – Independently managed a time-sensitive EDI onboarding project for Kohl's using SPS Commerce. Collaborated with Elvie's IT team, 3PL provider, and Kohl's EDI support to integrate a hybrid system, ensuring ASN compliance and protecting over $100K in forecasted revenue from disruption.

Fulfilment Process Improvement – Audited the end-to-end Walmart fulfilment process and identified efficiency bottlenecks. Designed and implemented an automated CSV solution that mapped weekly Walmart order data into a clean import-ready format, cutting fulfilment admin time by 5-10 hours per week and reducing late order risk.

Stakeholder Reporting - Presented project findings, performance bottlenecks, and operational risks directly to senior leadership, including the VP of Sales and COO, influencing key decisions on resource allocation, project timelines, and process prioritisation.

3PL & Vendor Liaison – Led day-to-day coordination between 3PL partners, internal teams, and major US/EU retailers (e.g., Walmart, Target, Boots & Costco). Proactively resolved fulfilment bottlenecks across shipping, returns, and compliance. Partnered with IT to troubleshoot EDI and ASN transmission issues, ensuring delivery timelines and chargeback risk were minimised. Recovered over $600,000 in retailer chargebacks through meticulous root cause analysis and improved process controls.

Systems Adaptability – Quickly adapted to complex ERP (NetSuite) and EDI systems (B2B Gateway and SPS Commerce), supporting cross-functional processes across Finance, CX, and Fulfilment teams. Developed confidence working with hybrid tech stacks and translated technical workflows into clear SOPs for wider business. Frequently acted as a go-between for technical stakeholders and business users, accelerating issue resolution and enabling faster onboarding of new retail partnerships.

Financial Operations – Owned budgeting and financial planning for a non-profit with $100K+ turnover; implemented cost-tracking systems to improve transparency and guide resourcing decisions.

Legal Structuring & Governance – Led the development of ASRA's governance framework in preparation for UK CIC (Community Interest Company) incorporation. Worked closely with the founder to align legal structures with mission-driven goals, ensuring long-term sustainability and accountability.

Process Automation – Designed and implemented automated workflows using Zapier to streamline operations for a 700+ member run club. Automated weekly runner registration, attendance tracking, and communication flows, enabling scalable, repeatable logistics for community-led events and freeing up leadership capacity.

Team Enablement – Organised monthly team meetings, quarterly socials, and conducted 1:1s with core team members to foster internal alignment and wellbeing. Acted as a key communication bridge between the founder and wider team, leading on debriefs and internal updates to keep initiatives on track.

Workflow Optimisation – Designed and implemented a centralised reporting and task- tracking system tailored to a fast-moving creative studio. Significantly reduced task duplication and missed deadlines.

Tool Implementation & Training – Introduced Asana as a project management platform; onboarded and coached the CEO and creative team, improving visibility on priorities and timelines.

Knowledge Management – Authored SOPs for routine technical tasks (e.g., hard drive backup, digital archiving), making processes accessible to freelancers and interns. Improved continuity and resilience for project handovers.

Efficiency Gains – Streamlined onboarding for part-time contributors and work experience hires by documenting repeatable processes. Reduced CEO's time spent on low-leverage tasks by 30%.

Regulatory Compliance & SOPs – Maintained and updated SOPs in line with financial services regulations. Ensured workflows adhered to compliance standards for FCA-regulated environments.

Issue Tracking & Process Efficiency – Built a centralised Excel-based ticketing and prioritisation system for IT and platform-related bugs. Cut issue resolution time by 20%, reducing system downtime and improving customer experience.

Data Accuracy & CRM Oversight – Maintained CRM database integrity by identifying and correcting data entry issues. Ensured customer and policyholder records were always accurate and audit-ready

Cross-Department Coordination – Acted as the bridge between customer service, IT, and compliance, relaying technical feedback into operational decisions and platform improvements.